Frequently Asked Questions

Call 800.446.3689 if we can answer any questions you don't see here!

Click the questions below to see the answers!

Scale Purchasing

I'm not sure which setup is best for my business. Can you help?

Yes, we can! Call 800-446-3689 or contact us to set up a free, no-obligation consultation. Our sales engineers are ready to help you design the right scale setup for your application.

There's a scale on your website I'd like to order. How much does it cost?

Due to agreements with our suppliers we aren't able to publish pricing data for many of our products. Call 800-446-3689 and we'll be happy to get you a quote fast!

Do you have other scale models available besides what's on your website?

Yes! We publish some of our more popular models and accessories on our site, but we work with a number of different manufacturers and stock or can special order items that aren't shown on the website.

Is my scale covered under warranty?

Many of our scales and accessories come with a manufacturer's warranty. Ask your Sales Engineer for more details!

Scale Maintenance

What can I do to keep my scale working correctly?

To keep your scale operating correctly as long as possible, be sure to protect it from exposure to dirt, dust, moisture, and temperature extremes. To ensure accuracy, allow your scale to return to room temperature before weighing.

How often should I have my scale calibrated?

This depends on the type of scale and application, as well as your ISO requirements. Call 800-446-3689 and we'll help you determine the proper schedule for calibrating your equipment.

Rentals

What models for rental scales are available?

We offer a number of different models of counting, bench, truck, and platform scales available for daily, weekly, or monthly rental. See more about what we have to offer on our rentals page or when you call 800-446-3689.

Rentals are subject to a delivery and installation fee, which varies by the unit.

Rates

What are your Rental rates?

Rental rates vary based upon the model, with bench scales starting around $50/day ($245/mo) up to wheel weighers starting at $100/day ($750/mo). Truck scales require quoting for your specific application. See our rentals page for more details or call 800-446-3689.

What are your Service rates?

Regular service rates are $90/hr for labor and travel, along with a zone truck charge depending on your location. Heavy duty service rates are $99/hr for labor and travel plus the zone truck charge. Service requested outside of regular business hours of 7:30am to 4:00pm is billed at the overtime rate of 1.5x regular rates. Sundays are billed double, and holidays triple.

Service agreement customers receive special base rates of $78/hr for regular service and $89/hr for heavy duty service. For more about our service agreements, which is a agreement for frequency of maintenance rather than a binding time contract, visit our ongoing maintenance page.

Prices subject to change without notice. Download our Rate Sheet

Company

What are your hours?

Our regular business hours are 7:00am - 4:00pm Monday through Friday. We are closed most major holidays, but in the event you need emergency service, we have a technician on call and ready to assist you.

Where are you located?

Our offices and service center are located in Somerset, WI, not far from the Minneapolis / St. Paul MN metro area.

What is your service area?

We perform on-site service throughout Minnesota and Wisconsin, and can ship our scales anywhere in the US!



Call 800.446.3689 or Contact Us if we can be of further assistance!